Returns Policy
Last updated 22 Sep 2026
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Medicines
For public safety, medicines and other temperature- or hygiene-sensitive products cannot be returned once they have left the pharmacy, except where the item is damaged, incorrect, defective or subject to a recall.
If something is wrong
Contact us within 24 hours of receiving your order on +254 745 659 389 or kenriltd@gmail.com with your order number and a photograph where relevant. We will arrange collection and either replace the item or refund it.
Non-medicine products
Unopened non-medicine products in their original packaging may be returned within 7 days of delivery.
Refunds
Approved refunds are returned to the original payment method, usually within 5 working days of us receiving the item.
Something unclear on this page? Tell us and we will fix it.